Terms
Terms of service.
What holds between you and us: the request, the price, the confirmation, cancellation, and what we cannot promise.
Last updated: 18 October 2026
1. About TractoPlus
TractoPlus is a private driver and personal companion service based in the Montréal area, Québec.
Our services include private trips, drivers by the hour or by the day, day trips and long-distance journeys.
2. Services and service area
TractoPlus serves Montréal, Laval, the South Shore, Québec City, Ottawa, Toronto and other destinations on request.
Trips to the United States, New York in particular, are subject to the legal, customs and insurance requirements that apply to carrying passengers across the border.
The availability of a vehicle or a driver depends on the date, the itinerary and the conditions of the trip.
3. Requests and bookings
Clients can reach us by WhatsApp, by phone or through the form on this site.
A request is not a confirmed booking.
Once availability has been checked, TractoPlus sets out the terms of the service, the applicable price and any particular conditions.
A booking is confirmed only once the terms have been accepted and both parties have confirmed in writing, in accordance with the applicable legal requirements.
4. Pricing and payment
Prices are given before the trip is confirmed.
Depending on the service and the applicable pricing rules, the price may take into account duration, distance, itinerary and permitted charges.
Eligible additional charges — tolls, ferries, meal or accommodation costs arising from certain trips — are set out and agreed before departure.
Payment can be made in cash or by Interac, according to the terms confirmed at the time of booking.
An invoice meeting the applicable requirements is given to the client. Mandatory taxes and levies are billed in accordance with the regulations.
5. Cancellations and changes
Any request to cancel or change a booking must be sent to TractoPlus as soon as possible.
Cancellation terms and any permitted charges are stated before each booking is confirmed.
No charge that has not been agreed, or that runs counter to consumer rights, is imposed.
If TractoPlus cancels before departure, any amount already paid for the service not provided is refunded in accordance with the applicable laws.
6. Delays and waiting
The client must be at the pickup point at the agreed time. If they are running late, they are asked to tell the driver promptly.
Waiting arrangements and any applicable charges are set out before booking, in accordance with the pricing rules in force.
TractoPlus informs the client as soon as possible if the driver is delayed.
7. Passengers, luggage and child seats
The client states the number of passengers, the luggage expected and any particular need before the booking is confirmed.
The number of passengers cannot exceed the vehicle’s authorised capacity.
Children must use the restraint devices required by law. Child-seat needs must be flagged in advance.
Luggage must be able to be carried safely.
8. Conduct and safety
All passengers follow the safety instructions and wear their seat belt.
Violent or threatening behaviour, and any behaviour that endangers the occupants, is not tolerated.
The driver may take the steps needed to keep the passengers and the vehicle safe, within the applicable laws.
9. Long-distance and international trips
For long-distance trips, the itinerary, the planned stops, the duration and any particular conditions are agreed before departure.
For international trips, every traveller must hold the necessary travel documents.
Cross-border trips are subject to the requirements of the Canadian and United States authorities and to the applicable transportation permits.
TractoPlus guarantees neither the time spent at a border, nor a traveller’s admission into a country.
10. Exceptional circumstances
A trip may be delayed, interrupted or postponed because of exceptional circumstances, in particular dangerous weather, road closures or an event beyond the control of either party.
TractoPlus then tells the client what options are reasonably available. Refunds and other remedies are handled in accordance with the applicable laws.
11. Protection of personal information
The information clients send is used to answer requests, prepare quotes and manage bookings.
It is handled in accordance with our privacy policy and the applicable laws.
12. Contact and complaints
For any question, change of booking or complaint, clients can reach TractoPlus using the contact details given on this site.
We undertake to review requests professionally and within a reasonable time.